Please forward any relevant proof as screenshot, chats or e-mails to email protected. Now I would like to invite Vulkan Vegas Casino representative to join this conversation and participate in the resolution of this complaint. Thank you and I really hope that the case can be resolved. The casino only comforts me, I can’t understand why that is and I’m worried. Since all disputed requests are marked as „successful“ within casino platform.
- As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system.
- Casino.Guru will never ask for payments or access to your accounts to complete KYC.
- I will now forward your complaint to my colleague Peter who will be assiting you from now on.
- In the PDF file there are also some photos of chat histories, I hope you can open them all or you will get everything!!
I advise everyone to set a loss limit immediately and wait. Had to wait forever for the money at Vulkan and the support is simply a bot that always writes the same thing. The player from Austria is experiencing difficulties withdrawing his winnings due to ongoing verification.
Vulkan Vegas Casino – Der Spieler erlebt verzögerte Auszahlungen.
I checked with Visa yesterday and they don’t care where the money comes from, they don’t block any incoming payments. And if a payment is not accepted, they will inform me. Is your money no longer on your balance either? Have you already filed a complaint here? I wouldn’t give up, that’s a lot of money you won.
Die Erfahrungen und Benutzerbewertungen von Vulkan Vegas Casino
But I will do it and hope that the payment will work out. I am sorry to hear that your withdrawal has been delayed. Do you have any news about the withdrawal situation? I will contact the casino and try my best to resolve the issue as soon as possible. Unfortunately, I was never informed of an alternative to withdrawing my winnings.
Vulkan Vegas Casino – Der Rückzug des Spielers wurde verzögert.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint. These required documents were made available in good quality as quickly as possible. We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.
As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication. I’m glad to hear that you received your funds.
Based on the exact payout data that you and I have recorded, it should finally lead to my winnings being paid out to me without any problems. I had already uploaded my new bank details to the casino, but will make them available again if necessary. Please kindly make a withdrawal request, this time it should be routed via a different payment processor. Rip off side, you pay out but you can still use the money to play.
I will need some time to clarify with the billing dept. re the issue with withdrawals. Thank you very much for submitting your complaint and I’m really sorry to hear about your issue with Vulkan Vegas Casino. Allow me to ask you a few more question before we would move forward. I am looking forward to the resolution of this issue. We received a message from Rebecca stating that she eventually received her funds. It would be great if you could forward us any relevant proof which may support your case to email protected.
- You need to look at it from the positive point of view.
- Please allow me to ask you a few questions, so I can understand the whole situation completely.
- I’ve never received a updated t&c Wich says that VPN usage was prohibitied.
- If your account was blocked, I’m afraid we won’t be able to restore your bonus money.
- So ive been playing for 3 years in this casino and was using VPN all the time.
Vulkan Vegas Casino – Spielerkonto wegen VPN-Nutzung gesperrt.
I’m tired of explaining myself again and again and meanwhile really pissed off how they treat me. Yesterday I deposited a total of € 3000 and nothing came close to profit, no matter which game, how high or low the stakes are! The € 5,166.00 profit cannot be found on their part and let’s be honest, that stinks!
I have now gathered everything that is/was on my phone. One point is particularly important and that is the part where my bank statements show that the transactions have been canceled and then the live chat response to that. To date I have zero information on this venture either, so I am assuming that vulkanvegas has not contacted my bank to clarify the issue. They’re kidding me after line and thread!!!!! In the PDF file there are also some photos of chat histories, I hope you can open them all or you will get everything!!
I hope we will be able to help you to resolve this issue as soon as possible. Or, on the other hand, a player might be using VPN to hide that they’re accessing the casino’s website from a restricted jurisdiction. So ive been playing for 3 years in this casino and was using VPN all the time. And my accoubt has been blocked now for using VPN. I don’t know since when they changed t&c but my funds also been stolen by casino. Even though we assume that the issue has been resolved, without confirmation from the player, we are forced to reject this complaint.
The matter is a lot more complicated than most of the posts I’ve read in all of the forums. It begins with the payment of 5000 €, in October 21, to my account at the Berliner Sparkasse, which was canceled from now on and all incoming payments were canceled. Account statements clearly show that the split € 5000 was immediately returned to Movon Payments Ltd on October 14th, 2011 (€ 1000 each). I immediately contacted the support team and since then have explained everything twice and three times in words and pictures (bank statements).
I already described it few times on this forum. Simply said, some Mastercards have issues with accepting withdrawals so when the casino approves the withdrawal, the money bounces back and never reach the bank. So I advise you to start using the email communication, because you will have the whole history of your conversation with the support agents. There’s really no need to contact them every day. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
We rejected the complaint because the player didn’t respond to our messages and questions. Thank you very much for your reply, AJCooper. Before we contact the casino, could you please forward all the relevant communication between you and the casino to email protected? We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
You won and there’s no sign the casino wouldn’t like to pay you. Yes, the casino is very slow, but it’s probably because they can’t do it faster for some reason (and they probably won’t tell you the reason). Just be patient and I believe you will receive everything until the end of the next week.
If a payment method was vegas casino apk available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. The player from Lithuania had had his account blocked by the online casino for the second time due to VPN use. Despite having been unblocked previously after explaining the situation, the player had encountered the same issue again while waiting for a withdrawal of 50 euros. We had requested additional information to investigate the matter. The player had confirmed that the casino had unblocked his account and the issue had been resolved.
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Vulkan Vegas Casino to the conversation to participate in the resolution of this complaint. Please allow me to ask you a few questions, so I can understand the whole situation completely.
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Thank you Rebecca for the information and the e-mail with the proof. I will now forward your complaint to my colleague Peter who will be assiting you from now on.
The player from Germany had been waiting for weeks for three payouts from early March. Despite almost daily communication with online operators, the only explanations offered for the delay were a technical problem, or a delay from the disbursement provider. The player was not informed of any alternative method to withdraw her winnings. After the casino had requested the disputed transaction ID and the Complaints Team had extended the response time, the player confirmed that she had received her money. The issue had been successfully resolved and the complaint was closed.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence.
